Privacy Policy

Last updated: December 2024

1. Introduction

Welcome to Mifugo Digital ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services, including our Dial A Delivery service for animal feeds.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Farm location, delivery address, and preferences
• Order Information: Order history, delivery details, and payment information for animal feeds and other services
• Communication Data: Messages, feedback, and support requests

2.2 Device and Usage Information

We automatically collect certain information about your device and usage:

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Location Data: GPS location (with your consent) for delivery services including animal feeds
• Usage Analytics: App usage patterns, features accessed, and performance data
• Log Data: IP address, browser type, access times, and pages viewed

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our delivery services including Dial A Delivery for animal feeds
• Account Management: To create and manage your account
• Order Processing: To process and fulfill your delivery orders for animal feeds and other services
• Communication: To send order updates, notifications, and customer support
• Location Services: To provide accurate delivery tracking and location-based services for animal feed deliveries
• Improvement: To analyze usage patterns and improve our services
• Security: To protect against fraud and ensure app security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our app (payment processors, delivery partners, analytics providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data storage practices

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Location Services: Control location permissions in your device settings

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in our app
• Sending you a notification
• Updating the "Last updated" date

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: support@mifugodigital.co.ke
• Address: Mifugo Digital, Nairobi, Kenya

13. Google Play Store Compliance

This Privacy Policy complies with Google Play Store requirements for mobile applications. Our Mifugo Digital app and Dial A Delivery service are committed to:

• Transparent data collection and usage practices
• User consent for data collection
• Secure data handling and storage
• User rights and data control
• Regular policy updates and notifications